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Top Frequently Asked Questions
Shipping will vary upon your location. It takes about 5-10 business days to produce and ship photo book.
No. You are unable to combine promotions, coupons, discounts, vouchers, deals, etc, together on one order.
You can order multiple copies of the same book (style, size and design), but not different designs, styles or sizes of books in one order.
If your order status is 'Waiting for Files', this means we have received your order in our system but not your project and photos required to print the order. We would have sent email reminders at regular intervals with the details to upload. Please check your Spam folder if you haven't received it.
Yes, please call us at 1-855-550-3600 to make arrangement
You can re-order your book using your online store account. Go back into your software and find your saved projects. You can order any of your saved projects again and again.
It is normal to experience a slow upload time. This is due to a number of factors; your internet connection, higher than normal volume of orders and uploads, etc.
PC: Open Programs and Features by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select Zoom Zoom Photobook Creator Application, and then click Uninstall. Mac: Open Finder, Applications, select Zoom Zoom Photobook Creator Application folder and drag it to the Trash.
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